Help and FAQ

Use the size finder on this page. The maker's guide: Small suits kittens, Medium fits cats up to 7.7 lb and Large fits cats up to 16.5 lb. If your cat likes to stretch out flat, go one size up.

Many cats knead and paw at the rope, and it is made for that kind of light use. It is a bed first, so keep a sturdy scratching post for heavy scratching.

It is for play while you are around. Check it now and then and remove it if it starts to fray.

Soft. It is woven cotton rope, so the wall bends when your cat leans on it, more like a soft woven bag than a hard basket. Cats sink into it rather than sit on top of it.

It ships folded flat to keep shipping simple, so it arrives squashed. Press the woven wall back into a round shape with your hands. It stays soft and gives a little under your cat, which is part of why cats like it.

Yes, you can add a round padded cushion for $5. It has a navy-and-white wave print and polyester (PP cotton) filling, and it is sized to your basket. The cover does not come off, so spot clean it with a damp cloth.

By a built-in lithium battery. We are confirming the charging cable and the run time with our first samples and will add them here.

Like any motorised toy it makes some sound while it runs. We are measuring it on our first samples and will describe it here. Shy cats often watch for a while before they pounce, which is normal.

Most cats can't ignore a moving feather, whatever their age. Start a game by wiggling the feather yourself, then let the toy take over.

For now Feather Pop comes as a set of two. Sending one toy from our partner warehouse costs almost as much as sending two, so the set is the fair way to price it. Keep one upstairs and one down, or give the second to a friend's cat.

Feathers wear out with enthusiastic play. Pop a new one in and the game carries on.

Most orders leave within 1 to 4 business days and arrive 7 to 12 business days later by tracked express. Items from our US warehouse arrive faster. Your date range shows on each product page before you pay.

Yes, on every US order, with tracking.

To the United States only, for now.

Email us a photo within 30 days of delivery and we send a replacement free, or refund you in full if we can't.

We don't take change-of-mind returns, because orders ship to you from our partner warehouse. You can cancel for a full refund until your order ships. If anything arrives damaged, faulty, missing a part or not what you ordered, our replacement promise covers it.

By card on our secure checkout. Card details never touch this site.

Yes, until it ships. Email us with your order number as soon as possible.